Paying Rent
How to pay your rent
You are responsible for paying your rent on time and we offer a range of convenient payment options to make paying your rent as quick and easy as possible:
- Direct Debit – is the most efficient way to manage your rent and forms can be requested from our office. Once this is set up, payments will be taken automatically in line with your agreed tenancy agreement.
- Payment Portal - our quick and secure payment portal online can be used to make a one-off payment and can be accessed here.
- Standing Order – if you set up a standing order with your bank, make sure to include your tenancy number as the payment reference. Our bank details can be provided by a member of our team.
- AllPay – can be used at all outlets which advertise the PayPoint logo, make sure you have your tenancy details with you.
- Housing Benefit – if you are entitled to any form of benefit or third-party payment towards your rent, contact our Advance Northumberland Homes team for more information on your specific circumstances.
Please keep any receipts of payment for your records and, if you need any help or advice on finding the best method for you or want to switch how you pay, please contact our team on 01670 528 499.
Help Paying Your Rent
Housing Benefit
You may be entitled to Housing Benefit to cover all or part of your rent. It is your responsibility to make a claim to your local Housing Benefit Office. If the benefit is not paid or it does not cover all of your rent it is up to you to pay the difference. You should make a claim as soon as possible as delaying may result in your losing the benefit and could put you into arrears.
When you make a claim for Housing Benefit you will need to provide:
- Proof of identity
- Details of your household
- Details of your income and savings
You can get help with filling in the Housing Benefit form from your local Housing Benefit Office or from our staff.
You should always advise the Housing Benefit department of any changes in your circumstances.
Support and Advice
If you’re experiencing difficulties in paying your rent please contact one of the team immediately who can offer you support and advice: 01670 528 499
It’s important you keep up with your payments, failure to do so may put you at risk of losing your home.
You can also find support and advice from the following organisations: