How to pay your rent

You are responsible for paying your rent on time and we offer a range of convenient payment options to make paying your rent as quick and easy as possible:

  • Direct Debit – a convenient way to pay and you know how much is being taken from your account. Direct Debit mandate forms can be requested from our office
  • By bank standing order – you must set up a standing order at your bank
  • AllPay - at outlets with the PayPoint logo and online by visiting http://www.allpay.net/ 
  • Post Office
  • By having your Housing Benefit paid directly to us
  • By cheque
  • By Third Party payments if you are in receipt of certain benefits

Please keep any receipts of payment which you can use to check they have been received.

Help Paying Your Rent

Housing Benefit

You may be entitled to Housing Benefit to cover all or part of your rent. It is your responsibility to make a claim to your local Housing Benefit Office. If the benefit is not paid or it does not cover all of your rent it is up to you to pay the difference. You should make a claim as soon as possible as delaying may result in your losing the benefit and could put you into arrears.

When you make a claim for Housing Benefit you will need to provide:

  • Proof of identity
  • Details of your household
  • Details of your income and savings

You can get help with filling in the Housing Benefit form from your local Housing Benefit Office or from our staff.

You should always advise the Housing Benefit department of any changes in your circumstances.


Support and Advice

If you’re experiencing difficulties in paying your rent please contact one of the team immediately who can offer you support and advice: 01670 528 499

It’s important you keep up with your payments, failure to do so may put you at risk of losing your home.

You can also find support and advice from the following organisations:

www.moneyadviceservice.org.uk/en/tools/budget-planner

www.gov.uk/universal-credit

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