Paying Your Rent

Rent Statement

You can request a rent statement at any time by calling us on 01670 528499.

How you can pay your rent

You are responsible for paying your rent on time and we offer a range of convenient payment options to make paying your rent as quick and easy as possible:

  • Direct Debit – a convenient way to pay and you know how much is being taken from your account. Direct Debit mandate forms can be requested from our office
  • By bank standing order – you must set up a standing order at your bank
  • AllPay- at outlets with the PayPoint logo and online by visiting 
  • Post Office
  • By having your Housing Benefit paid directly to us
  • By cheque
  • By Third Party payments if you are in receipt of certain benefits

Please keep any receipts of payment which you can use to check they have been received.

Help in paying your rent

You may be entitled to Housing Benefit to cover all or part of your rent. It is your responsibility to make a claim to your local Housing Benefit Office. If benefit is not paid or it does not cover all of your rent it up to you to pay the difference. You should make a claim as soon as possible as delaying may result in you losing benefit and could put you into arrears.

When you make a claim for Housing Benefit you will need to provide:

  • Proof of identity
  • Details of your household
  • Details of your income and savings

You can get help with filling in the Housing Benefit form from your local Housing Benefit Office or from our staff.

You should always advise the Housing Benefit department of any changes in your circumstances.


Benefits and Money

If you get into arrears or if you are experiencing difficulties in paying your rent and are unable to make a payment you should contact us immediately. You will be able to speak to a member of staff who will help you and offer advice.

You can also find information and support from the below organisations:

 It is never too late to ask for help. Our advice is don’t ignore the problem and risk losing your home.

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