For Advance Northumberland, the wellbeing of our tenants and their families is of the utmost importance.

Due to the Coronavirus outbreak we need to make some changes to how we deliver services to you as an Advance Northumberland Homes tenant. It means, until further notice:

· We are dealing with telephone, email and website enquiries only
· Our offices are now closed
· We are only dealing with emergency and urgent repairs at the moment.

Our capacity to deliver other services may also be affected over the coming days and weeks.  We apologise for any inconvenience this may cause and appreciate your understanding in these difficult circumstances.

We will use our website and social media channels to keep everyone informed. Please make sure that you link into those communication channels. 

If you have any queries or would like to discuss this further, please do not hesitate to contact us via 01670 528499.

We do want to ensure our services are maintained for as long as possible and we will keep you up to date if and when things progress. 

Support and Advice

For tenants wanting to know about benefits they can access please call Citizens Advice Northumberland as below:

Citizens Advice Northumberland
Advice Line: 03444 111 444
Debt Advice Line: 01670 339960
Help to Claim Universal Credit: 0800 144 8444
Energy Advice: 01670 339960

Text DEBT to 81400 to receive a call back within 2 working days.

or visit: and for those worried about debt specifically

Jobcentre Plus can also provide advice and assistance on the phone around benefits, work etc.
Phone 0800 169 0190  / Textphone (for those with speech or hearing difficulties) 0800 169 03

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